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Your Experience Matters –
Help Us Improve and Get Rewarded!
We’re always striving to serve you better. If you’ve had a visit that didn’t quite meet your expectations — we want to hear from you.
How it works? Follow these simple steps:
STEP 1
Tell Us What Happened
We’re on a mission to deliver the best possible experience — and your feedback helps us do that! If something during your visit didn’t meet expectations, we’d love to hear from you.​
To help us improve your experience, here are some areas we’re especially focused on: - Staff friendliness and helpfulness - Service speed and attentiveness - Staff appearance and professionalism - Store cleanliness and tidiness - Product display condition Feel free to share your experience — even if it’s something else. We’re here to listen.
STEP 3
Receive Your RM 100 S-Coin
Once your complaint is validated, we’ll issue RM100 worth of S-Coin as a gesture of goodwill.
We truly value your feedback and take every concern seriously as it helps us serve you better.
Help us understand your experience by including these details:
(1) Outlet name (2) Date and time of visit (3) Brief description of what happened.
Example:
“I visited [Outlet Name] on [Date] at [Time]. During my visit, I noticed that…”
Note: Feedback that is clear, constructive, and related to store experience will be reviewed for eligibility.
Your satisfaction is our priority.
We’re committed to growing through your feedback
and serving you better every day.
Rewarded S-Coin from this policy is adhered to S-Coin Terms & Conditions.
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