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![mobile.jpg](https://static.wixstatic.com/media/df12fd_b99db2126493480d9ccefc7575234aa9~mv2.jpg/v1/fill/w_800,h_201,al_c,q_80,enc_avif,quality_auto/mobile.jpg)
![desktop.jpg](https://static.wixstatic.com/media/df12fd_d53f0d12280f4f6cb540fc4308bdf52a~mv2.jpg/v1/fill/w_1474,h_384,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/desktop.jpg)
Why An Extra Year Matters
![image.png](https://static.wixstatic.com/media/df12fd_66f8db70470646d49ea0cc998942b820~mv2.png/v1/fill/w_312,h_208,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/image.png)
Imagine the peace of mind that comes with knowing your new appliance is covered for an extra year.
No worries, no stress - just confidence in your purchase.
That's what we're offering with our
Free Extra One Year Warranty
on all purchases above RM500!
![1.png](https://static.wixstatic.com/media/df12fd_05bde6f7822748eaa414be841c5e467c~mv2.png/v1/fill/w_114,h_114,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/1.png)
STEP 1
Provide Receipt
Take your purchase receipt to a Senheng outlet or send a video of the appliance to your sales partner.
![2.png](https://static.wixstatic.com/media/df12fd_7ad40a25df314671a597e5eed4b02a01~mv2.png/v1/fill/w_114,h_114,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/2.png)
STEP 2
Initial Check
The sales partner will check the condition of your appliance.
![3.png](https://static.wixstatic.com/media/df12fd_ab6494c9eec74ea69e9ac278dbb653bc~mv2.png/v1/fill/w_114,h_114,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/3.png)
STEP 3
Service Order Creation
The sales partner will create a service order and submit it to our Repair & Service Department (RSD).
![4.png](https://static.wixstatic.com/media/df12fd_07857e9f262e401abad5dd42a278a62b~mv2.png/v1/fill/w_114,h_114,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/4.png)
STEP 4
Confirmation and Repair
Once confirmed, the appliance will be sent for repair.
![5.png](https://static.wixstatic.com/media/df12fd_adeb8017c96141cdb30a1fed47387512~mv2.png/v1/fill/w_114,h_114,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/5.png)
STEP 5
Waiting Period
Waiting Period The repair time depends on the availability of spare parts.
![6.png](https://static.wixstatic.com/media/df12fd_e92ed05064e24d9faf811b99254c3b04~mv2.png/v1/fill/w_114,h_114,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/6.png)
STEP 6
Repair Completion
Once the repair is completed: For small items: You will receive a call to pick it up. For big items: The repaired appliance will be delivered back to your house
How it Works
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